Welcome to MEDIPLANT IMPEX Online Shop , operated by Mediplant Impex Pvt. Ltd.. By accessing or using our website and mobile application, you agree to be bound by the following terms and conditions. These terms apply to all visitors, users, and customers who access or use the platform.
1. Acceptance of Terms
By using our platform, you agree to comply with and be legally bound by these terms. If you do not agree with any part of the terms, please discontinue usage immediately.
2. Pricing & Taxes
All product prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify pricing at any time without prior notice. Tax details, if applicable, will be mentioned in the invoice.
3. Products & Services
All products listed on our platform are subject to availability. We reserve the right to discontinue, update, or restrict any product or service without prior notification.
4. Payment Terms
All payments must be completed before dispatch. We accept major credit/debit cards, UPI, wallets, and net banking via secure payment gateways . No cash-on-delivery options are supported unless explicitly stated.
5. Digital Payments & Security
We use industry-standard encryption and secure payment gateways to protect your transaction data. Your financial information is never stored on our servers. For any payment disputes or failures, please contact your bank or payment provider first, and then notify us.
6. User Responsibilities
Users must not use the platform for fraudulent or unlawful activities. All information provided during registration or checkout must be accurate, up-to-date, and complete.
7. Shipping & Delivery
We dispatch orders within 1–3 business days. Estimated delivery times are provided at checkout and may vary based on your location. Delays due to courier partners or unforeseen events will be communicated promptly, Subject to Product will be delivered within 5-6 days
8. Cancellation Policy
Orders can be cancelled before dispatch by contacting our customer support. Once shipped, orders cannot be cancelled.
9. Refund Policy
Refunds are provided in the following cases:
- Damaged or defective products received
- Incorrect item delivered
- Product not delivered after payment within the promised timeline
Refund Conditions:
- Refund requests must be made within 48 hours of delivery.
- Refunds are processed and credited to the original payment method within 7–10 working days post verification and approval.If any replacement or exchanged is accepted it will be delivered within 7-8 days
10. Return Policy
Returns are accepted only for select products as mentioned on the product page. Items must be unused, in original packaging with all accessories, invoices, and tags intact. Return requests must be raised within 3 days of delivery. If any replacement or exchanged is accepted it will be delivered within 7-8 days
11. Privacy Policy
Mediplant Impex Pvt. Ltd. respects your privacy and is committed to protecting your personal information. This section explains how we collect, use, and safeguard your data.
- Data Collection: We may collect your name, contact information, billing/shipping address, and payment details while placing an order or registering.
- Use of Data: Your information is used solely for order fulfillment, customer support, promotions (if opted-in), and improving our services.
- Data Sharing: We do not sell or rent your personal data. It may be shared with trusted third-party services (like payment gateways and couriers) strictly for service delivery purposes.
- Security: We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, or disclosure.
- Cookies: Our site may use cookies to enhance user experience. You can control cookies through your browser settings.
- Consent: By using our platform, you consent to our privacy practices as outlined above.
12. Dispute Resolution
In case of any dispute, the customer is encouraged to first contact our support team for resolution. If unresolved, legal jurisdiction shall reside in Kolhapur, Maharashtra under Indian laws.
13. Grievance Redressal
If you have any grievances regarding your transaction, refund, or product delivery, please write to our grievance officer:
- Name: Mr. Dipak
- Email: Dipak@mediplantimpex.com
- Phone: +91 91585 80980
14. Customer Support
- Address: C.S.No.99, 1st Floor, Flat No.01, SP Developers, Shirol (MCI), Jaysingpur, Kolhapur – 416101
- Email: info@mediplantimpex.com
- Phone: +91 77983 16657
These terms are subject to change without prior notice. Please review them periodically.
