Terms and Conditions/ Cancellation/Refund Policy

Terms & Conditions

Welcome to Mediplant EShop operated by Mediplant Impex PVT. LTD.. By accessing or using our website and mobile app, you agree to be bound by the following terms and conditions.

1. Acceptance of Terms

By using our platform, you accept and agree to comply with all the terms mentioned herein. If you do not agree with these terms, please refrain from using the services.

2. Products & Services

All products displayed are subject to availability. We reserve the right to limit quantities or discontinue any product without prior notice.

3. Payment Terms

Payments must be made in full before dispatch. We accept major credit/debit cards, UPI, and net banking via secure payment gateways.

4. User Responsibilities

You agree not to use the platform for any unlawful or prohibited activities and to provide accurate, current, and complete information when registering or ordering.

5. Shipping & Delivery

We strive to dispatch orders promptly. Shipping timelines may vary based on location. Any delays will be communicated accordingly.

6. Cancellation Policy

You can cancel an order before it is shipped by contacting customer service. Once shipped, the order cannot be canceled.

7. Refund Policy

We offer a refund under the following conditions:

  • Product is damaged or defective on delivery.
  • Wrong item delivered.
  • Refund requests must be initiated within 48 hours of delivery.

Refunds will be processed to the original payment method within 7–10 working days after inspection.

8. Return Policy

Returns are accepted only for eligible products as mentioned on the product page. The product must be unused, in original packaging with all tags and invoices.

9. Privacy Policy

Refer to our Privacy Policy for information on data collection, storage, and usage.

10. Governing Law

These terms are governed by Indian law. Disputes, if any, will be subject to the jurisdiction of the courts in Kolhapur, Maharashtra.

11. Customer Support

  • Address: C.S.No.99, 1st Floor, Flat No.01, SP Developers, Shirol (MCI), Jaysingpur, Kolhapur – 416101
  • Email: info@mpipl.co.in
  • Phone: +91 91585 80980